Frequently Asked Questions
SHIPPING & RETURNS
When will I receive my first box?
Your first box may take up to 3-4 business days to process and ship after your initial order. For all monthly subscribers, after you receive your first box, you'll then fall into the regular shipping cycle. Ko Skin Box ships the 1st week of every month for monthly subscribers. Any orders received after for the current month's box will be shipped out the following week. We aim to ship our boxes out on a weekly basis. If you subscribed before the 28th, you'll receive a box for that calendar month. If you subscribed on or after the 28th, your first box will ship for the following calendar month.
When will I receive my shop (non-subscription box) orders?
We will aim to pack and dispatch your orders within 2-3 business days of ordering. Please check your tracking information daily for updates.
How do you ship Ko Skin Box?
Ko Skin Box is shipped via United States Postal Service (USPS). Delivery times may vary depending on your location. You'll receive a USPS tracking email to the email address provided at checkout when your box ships.
How much does shipping cost?
Free standard US shipping on all Ko Skin Box Monthly Subscriptions
Free standard US shipping on purchases with a subtotal $45 and over (excluding taxes and after promotional codes are applied)
Standard (3-7 business days): Prices may vary
You may experience longer delivery times when shipping to Hawaii and Alaska.
We will often run free shipping promotions, so keep an eye out for them!
Do you ship to PO boxes?
Yes we do!
Where is my order?
If you have not received your order yet, please email us at firstname.lastname@example.org and we'll follow up.
Do you ship to Canada & Internationally?
Unfortunately, no but we hope to in the future!
Returns and Exchanges
Unfortunately, due to the nature of the products, we don't offer refunds, returns or exchanges on orders already shipped unless items inside the box are damaged when received.
All of our products are checked for quality before dispatch but that doesn't ensure that the product(s) may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at email@example.com within 14 days, along with photos of the damaged product(s).
Once approved, we'll arrange for your items to be returned. Once your return is received it'll be inspected and we'll notify you of the approval or rejection of your refund.
Your refund will be processed once approved and a credit will automatically be applied to your original method of payment.
Our policy for returning damaged products is good for 14 days. If it's past 14 days since receiving your purchase, we won't be able to offer you a refund or exchange on damaged products.
We are not responsible for lost or stolen packages.
Shipping charges cannot be refunded.
Please also be aware that in the event that a delivery address is submitted incorrectly when an order is placed, Ko Skin Box assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 2-3 weeks.
When will I be billed?
You'll be billed for your first box with your initial purchase. Starting with your second box, you'll fall on our regular billing and shipping cycles which will occur on the 28th of the calendar month, in advance of your next shipment.
What is the cut-off date to order a box?
When will I be renewed?
Ko Skin Box renews members once per month. Here's how it works:
- Ko Skin Box ships the 1st week of every month for monthly subscribers.
- Your Ko Skin Box subscription will renew once per month, always on the 28th of every month unless otherwise stated.
- If you joined before the 28th of the month, you'll receive the current month's shipment and be renewed on the 28th of the following month for the following month’s box.
- If you joined on or after the 28th, your first box will ship with the following shipment and your subscription will be renewed on the 28th of the following month.
Remember, you'll never be renewed until after your first box has shipped.
*Changes may apply. If you have questions about which shipment you're receiving, please email us at firstname.lastname@example.org.
What if I get an allergic reaction?
Although we aim to carry harsh-free products with high quality ingredients, allergic reactions may occur. If you know you are allergic to certain ingredients, please check the product descriptions and ingredients lists on our website before making an order. It is strongly recommended that you test the product on a small area of your skin first if you are unsure. If any reactions do occur, please discontinue use and seek medical attention if necessary. Ko Skin Box is not liable for any reactions that you develop and cannot offer replacement products or returns.
Where can I find the ingredients list?
All masks included in our Ko Skin Boxes can be found in our Shop section, along with ingredients list and other relevant information.
Will you be carrying other products or just face masks?
Right now we're just focusing on face masks but hope to expand our products in the future!
Are the products authentic?
Yes, we work very closely with all of our distributors and brands that we carry. All our products are 100% authentic.
Is my product expired?
Before you panic, you may be looking at the manufacturing date instead of the expiration date. Korean companies like to put manufacturing dates instead of the expiration date. A general rule of thumb to follow can be 3 years from the manufacturing date if the package is unopened.
How do I update my information?
You can simply update your account information by logging in using your email address and password. From there you can update your billing, shipping and login information in just a few clicks.
HOW DOES IT WORK?
How does Ko Skin Monthly Subscription Box work?
Ko Skin Box is a monthly face mask subscription box service. Our boxes aka glow boxes, are curated every season so you'll be receiving the same set of masks with at least 1 new mask each month to replace one of your current masks until the next season. We will be sure to email you when our newly curated boxes are available to give you an exclusive sneak peek if you're subscribed to our mailing list! All products are tested and hand selected by our founder, Tida Pin. By subscribing to a box, you'll receive carefully curated face masks delivered straight to your home on a monthly basis. You can also easily manage your subscription plan under your account. You can skip deliveries or cancel your plan at any time! No commitment required.
Finding the best Korean skincare products is our passion. We'll only offer products that we've tested ourselves and believe in. We wouldn't put anything in the box that we wouldn't use ourselves but if you have any suggestions or brands you want to see on here, please let us know! We know that we’re not all created equal which is why we have a variety of boxes for you to choose from. Even better, you’ll have the option to shop the box in our Shop section if you find a mask that you love in our boxes!
Why subscribe vs. one-time delivery?
Subscribing to a monthly box is supposed to help you stay consistent with your skincare regimen. This will ensure that you use your masks before the next shipment comes. Staying on a consistent skincare regimen will help improve your skin overtime. Sheet masking will also make your routine more fun and exciting! Who doesn't love to feel pampered? Our subscribers will also take advantage of free shipping on their monthly boxes. There's no commitment and you can cancel anytime.
Can I skip a month?
Yes, once you log into your account you can click on Billing Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each relevant delivery.
Can I be subscribed to more than one box?
Yes you can! Just simply click on subscribe to whichever box or boxes you want.
What payment methods are available?
We accept any valid credit card.
How can I cancel my Ko Skin Box Membership? (Cancellation Policy)
We’d hate to see you go but if you aren't completely satisfied with your Ko Skin Box subscription, you can cancel your membership and discontinue your monthly payments at any time. Remember that you have the option to make one-time purchases as well if you don't want to subscribe to our monthly plan.
You'll need to cancel prior to the renewal date which is on the 15th of each month in order to not get charged for the following month’s box.
If your membership has already renewed and you'd like to cancel an upcoming shipment, you must request cancellation by the last business day before shipping (the 15th of the month) to be eligible for a refund.
Please note that if you do not cancel prior to the fifteenth day of a calendar month, you cannot be refunded for that month's shipment. We apologize but we do not offer refunds on boxes that have already been shipped.
If you represent a brand or have a business inquiry, please send an email to email@example.com
I have a question not covered here.
No problem! Feel free to email us at firstname.lastname@example.org and we'll get back to you within 1-2 business days.