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Ko Skin Box

Returns & Exchanges

Unfortunately, due to the nature of the products, we don't offer refunds, returns or exchanges on orders already shipped unless items inside the box are damaged when received.

All of our products are checked for quality before dispatch but that doesn't ensure that the product(s) may be damaged in the delivery process. If you receive a box with damaged items inside, please contact us at hello@koskinbox.com within 14 days, along with photos of the damaged product(s).

Once approved, we'll arrange for your items to be returned. Once your return is received it'll be inspected and we'll notify you of the approval or rejection of your refund.

Your refund will be processed once approved and a credit will automatically be applied to your original method of payment.

Our policy for returning damaged products is good for 14 days. If it's past 14 days since receiving your purchase, we won't be able to offer you a refund or exchange on damaged products.